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Times and technology have changed, prompting many businesses to consider upgrades to their communications technology. In most cases, upgrading your existing infrastructure with the latest and greatest from your current vendor is the easiest and most cost efficient solution. However you shouldn't make any decisions until you have explored all of your options - if nothing else to be sure that an upgrade to your current technology is truly the least expensive or most comprehensive solution.
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In an age when businesses and company leaders are obsessed with the “bottom-line” and make decisions based upon perceptions generated on Wall Street rather than Main Street, it is interesting to note these statistics from the 2010 Customer Experience Impact Report:
• 40% of consumers switched to buying from a competitor because of reputation for great customer service
• 55% cite great service, NOT PRODUCT OR PRICE, as their primary reason for recommending a company
• 66% said that superior customer service was their primary driver to increase spending with that vendorAt BluePrint Technologies we recognize the importance of superior customer service.
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Part 5: Happily Ever After
Now that your decision has been made, you’ve scheduled installation and training, and money has exchanged hands, these guys are going to leave you alone, right?
I hope not!
This is frustrating for many, but the fact is that technology is changing at an alarming rate. Think about it: five years ago – the length of most leases for this type of equipment - the iPhone and its myriad of apps were just a glint in some designer’s eye.
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