Comprehensive Customer Care Program

Parts replacement is important, but over time your system's maintenance cost, capabilities and functionality become issues for consideration. This is why EmbraceCORTEL Technologies offers our Comprehensive Customer Care Program, the most cost effective and comprehensive support program in the industry.

It covers just about every eventuality that may occur including:

• 7 X 24 X 365 Labor Support Service


• Priority queue for service requests


• Electrical Surge Coverage, including Lightning (Repair or Replacement Parts and Labor)


• Guaranteed Emergency Response – 2 hours (Plus Drive time outside of Metro)


• Remote System programming changes


• Guaranteed Non- emergency response – 8 business hours


• Remote System Monitoring and access (configuration dependant)


• Training for personnel on system functionality and administration


• System Software Patches to latest version not requiring hardware


• Annual System Review (preventive maintenance) once per year


• Annual Network Audit (covers all transmission medium)


• Annual System Audit (covers all system enhancements and application developments)