Certified Service Team

We understand that the “brains” behind great businesses don’t always spend their days seated behind a desk. That’s why the 29 world-class technicians in the EmbraceCORTEL local coverage area are out of the office and in the community solving and implementing all of YOUR telecommunication issues, problems, and needs...all without breaking a sweat!

Each of these highly skilled and Mitel and NEC certified techs are totally focused and committed to ensuring your business communications system is ready, willing and able to maximize YOUR Company’s Telefficiency™!

As it’s always nice to put a face to a name, we’d like you to get to know a little more about the leaders of this exceptional group.

	Clifford Karpo, Operations Manager Clifford has over 28 years of experience in the Telecommunications industry.  Starting at Century Telephone Inc. he worked up to lead installation technician.  Mr Karpo started at Teleconnect in 1988 as Field Service Technician where he quickly worked his way up to lead installer for this growing company.  In 1994 his managerial skills were quite evident and he was promoted to the Manager of Adds, Moves and Changes tot he installed base.  In 2000, Mr. Karpo accepted the position of Operations Manager at Cortel Business Solutions overseeing a base of 1000+ customes in the Tri-State area.
	Larry Libassi, Service Manager Larry started his career in Telecommunications as a field Technician in 1983 for Long Island Sound Systems.  He came over to Cortel Business Solutions in 1986 as a technician, and worked his way up to system engineer.  He served as Cortel's company liason for the Long Island College Hospital for two years before becomming the service manager in 2003.  In this role, he has developed procedures to allow the service teams to operate in various severe weather situations as well as leveraged technology to create more effecient dispach protocol.